HOW DO PRE-ORDERS WORK?
Pre-ordered items do not ship until the sale date on the product page. Any items placed in an order with a pre-ordered item will be held until the sale date of the pre-ordered item.
Pre-orders are filled on a first-come first-served basis. Some releases are very limited and will not be able to be filled. We usually won't know for sure if we can fill your order until the week of the release. 95% of the time, we are able to fill all preorders, but every once in a while a super limited release comes along and we are only able to get a limited amount of copies from our distributor. We apologize in advance if this happens to you.
Unlimited records shipped via USPS Media Mail (7-10 business days) for just $5.99 in the United States!
Expedited options are available too, so you can start enjoying your new vinyl fast. All shipping charges will be shown at checkout before your order is finalized.
Hassle-Free Returns & Exchanges:
Vinyl Records, CD's & Cassettes:
Change your mind after placing your order? No problem! You can return any new item as long as it is still sealed and undamaged. All shipping costs (including original shipping charges) related to this type of returns are the responsibility of the customer.
Unfortunately, we can not accept returns on used media, but please contact us if you are less than satisfied with your purchase and we will work with you to make it right. We want you to be happy!
All Other Items:
Clothing, accessories and other items can only be returned if they are defective or if you were shipped the wrong item (size, color, style, etc). Sorry for any inconvenience, but we do not offer size exchanges.
Wrong, Defective or Damaged Items:
If we shipped you the wrong item, we apologize for our mistake. We will pay for the return shipping as well as the shipment of the replacement. Please contact us at firstname.lastname@example.org to obtain a return authorization number and return postage.
If you receive an item that is damaged or defective, we apologize for the inconvenience. Please contact us at email@example.com for a return authorization number and return postage within 14 days of receipt. We will replace the damaged item or refund your full purchase price, upon receipt of the damaged or defective item.
Please email us at firstname.lastname@example.org before returning or exchanging any product so that we can issue a return authorization number to insure that your return is processed accurately and quickly.
When returning goods, please use a service that allows you to track your shipment, as we cannot be held responsible for parcels lost during return shipment. We recommend that you use registered post to ensure safe delivery. Please include your order number, name, address, phone number and return authorization number.
All items must be returned in sealed and undamaged condition with all original packaging for a full refund. Special order items cannot be returned as they are ordered or are made just for you. If you have any questions regarding whether a product is returnable, please contact us prior to placing your order at email@example.com.
Most orders ship within 1-3 business days. In the event that an item is not immediately available, we will contact you before processing your order. The delivery dates shown at checkout are only estimates. If your order is time-sensitive, please contact us prior to placing your order to verify that the item you need is available and can be delivered by the required date.
Red Yeti Records uses only high quality "whiplash" or "frustration-free" style record mailers to ensure you receive your order in great shape. We ship used records outside of the sleeves to avoid seam splits. We are happy to open a new record for you and ship it outside the sleeve too, just let us know in the "note" section at checkout. We are also committed to reducing waste wherever possible. We encourage you to save these packing materials for your own future use.
If you delete or lose your invoice please contact us at firstname.lastname@example.org and we will happily send you a new one.
If you have any questions concerning products or your order, contact us at email@example.com. All emails will be responded to promptly. Please reference your item and confirmation number, and indicate the best way for us to reach you.
***We can't possible cover every possible question or scenario on this page, so if you have any questions or concerns, please contact us! We are friendly people and will respond promptly. We are also happy to provide music recommendations.***
Thank you for shopping at Red Yeti Records!